Quotations and special itineraries are done at our Head Office – Nairobi. However these can be requested and passed through any of our associate offices worldwide.
Reservations and bookings can be made directly by filling in and submitting our Online Reservations Form.
Payment is to be made directly to Nairobi via Telegraphic Transfer; the account details are given on the invoice, depending on the currency. All quotes are given in US Dollars for the time being.
Except where road conditions are very rugged, we use minibuses for our safari tours. These vehicles are custom built and have good ground clearance making them particularly suitable for safari work. On the rough roads and long journeys these vehicles provide a degree of comfort superior to other safari vehicles. Additionally, their sliding windows and roomy photographic roof hatches make them ideal for photographic purposes. The standard minibus is licensed to carry a maximum of nine passengers. However, we recommend that wherever possible, arrangements should be limited to a maximum of 7 clients per vehicle as this will allow each client a window seat and easy access to the observation hatch.
Safari Driver / Guides
Our English speaking driver / guides are familiar with routes and local conditions. They have an excellent knowledge of wildlife, local people and other local attractions. They are expert game spotters. The Safari Driver / Guides are vital to the success of any tour and therefore we’ve put together an unbeatable team, who are dedicated to providing a helpful, attentive and knowledgeable service to your clients. Some Driver / Guides speak an additional foreign language such as Hebrew, French, German, Spanish, Italian and a little Japanese. Every attempt will be made to provide such Driver / Guides when specially requested.
Local Couriers / Tour Escorts
Some of our more specialized tours include the services of a local courier, in addition to the services of the Driver / Guides. These couriers have been carefully selected. Their life in Africa has provided them with immense knowledge of local conditions, customs and people. They really know and love the bush and their own enthusiasm and avid interest will ensure your clients gain maximum benefit from these specialized tours.
There are free-lance couriers in East Africa that can be arranged for tours requiring the services of an expert in a particular field, such as, botany, zoology, ornithology, photography, marine biology, archaeology, anthropology, geology etc. However, these people are much in demand and therefore bookings should be made as far in advance as possible.
Bona-fide tour leaders accompanying a group of 15 or more full paying adult tour participants are entitled to free land cost (except park fees). Tour Leaders should be warned that hotels do not normally allocate the superior rooms to free tour leaders. Baggage and Insurance
We highly recommends clients arrange their own cover for damage or loss of baggage, plus general travel insurance to cover cancellation charges and medical expenses.
Every hotel, lodges, and national parks offer a reduction for children under 12 years of age provided they occupy a third bed in a twin room. Children under 7 years are not permitted to The Ark, Mountain Lodge and Treetops. Children under 5 years are not permitted to Salt Lick Lodge. Children under 12 are not permitted in the dining room / bar of Mt. Kenya Safari Club after 7 p.m.
Christmas, New Year and Easter
Most hotels and lodges in East Africa charge a supplement over the above periods, for this they provide special festive meals and sometimes gifts for all clients as well as some special entertainment. However, evening entertainment in the game lodges and camps is rare, as noise is likely to scare away the wildlife.